Customer Relationship Management Software ( CRM ) is an on-demand cloud based suite that brings many features and solutions into one centralized system for small and medium sized companies and enterprises. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale. These systems help you to track and nuture leads and analyse business metrics. The analytics function integrates back-office metrics and data with front-office operations to provide a complete view of their organization.
- Sales automation
- Project management
- Marketing automation
- Partner relationship management
- track customer interactions automatically
- social media posting
- marketing analytics